How it works
Everything you need to know
Built for CX leaders, not engineers. No IT dependency. No integration project.
🧠 Multi-Modal LLM Stack
Every call is powered by three AI components working together. You choose the combination — or let CRM Value Routing choose automatically per customer.
Speech-to-Text (STT)
Listens & transcribes
Converts customer speech to text in real-time. Supports 10+ Indian languages.
Azure SpeechSarvam SaarikaDeepgram
Language Model (LLM)
Thinks & decides
Understands intent, generates response, navigates IVR logic. Switchable mid-call.
GPT-4oGPT-4o RealtimeGemini 2.5
Text-to-Speech (TTS)
Speaks back
Converts AI response to natural speech. Multiple voices, languages, emotions.
Azure TTSSarvam BulbulElevenLabs
🏆 Four Industry Firsts
⚡
Per-Intent Pricing
Pay per resolved business action. Not per minute. Disconnects cost zero. Industry's first outcome-based IVR pricing.
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🎯
CRM Value Routing
Gold customers get Exp 2 (₹1.47). Bronze gets Exp 5 (₹0.47). AI quality adapts per call based on CRM tier — zero configuration.
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🔥
In-Call Escalation
AI detects frustration mid-call and instantly upgrades the experience tier. No hold music, no transfer, no dead air. Hot-swap.
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💰
Sales Discovery
AI analyzes CRM and recent transactions during the call. Detects upsell opportunities. Creates leads. Commission per conversion.
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🛡️ Security & Compliance
Data Sovereignty
Choose shared, dedicated, or on-premise deployment. Data never leaves your chosen region. India, UAE, EU.
Tenant Isolation
Each tenant gets a separate database. No data mixing. Full audit trail. Per-tenant encryption keys.
Compliance
SEBI/RBI (banking), IRDAI (insurance), HIPAA-ready (healthcare). Full call recording and transcription.
🔧 For Developers (Optional)
Converse AI requires zero integration. But if your team wants deeper control, we expose REST APIs for everything.
Session API
Create sessions, track intents, get transcripts, manage recordings. RESTful. JSON responses.
POST /api/v1/sessions/create
Analytics API
Intent success rates, containment, cost tracking, CSAT proxy, call volume trends.
GET /api/v1/analytics/dashboard
Recordings API
Stream or download recordings, get transcripts, access intent-tagged segments.
GET /api/v1/recordings/{session_id}
Webhook Events
Real-time events for call start, intent detected, escalation, sales lead, call end.
POST {your-url}/webhook