Frequently asked questions
Everything CX managers, CFOs, and IT heads ask about AiIVRs — answered.
How is this possible?
How do you convert my IVR with just a phone number?
This is our proprietary technology. Book a 15-minute demo and we'll show you live on your own IVR number. No prep needed.
How does AiIVRs work without any integration?
Contact us — book a 15-min demo. We'll demonstrate the zero-integration approach live on your IVR.
How do you handle my IVR tree without access to my systems?
Our proprietary overlay technology handles this. Book a demo to see it in action on your own number.
How is 17 minutes possible when other vendors take months?
Our architecture eliminates the integration phase entirely. Book a 15-min demo — we'll prove it live.
What's the secret behind zero-integration migration?
This is proprietary. The best way to understand it is to see it. Book a 15-minute demo.
Pricing & billing
What counts as a resolved intent?
A customer asks for something (balance check, card block, etc.) and the AI successfully completes it. If the AI can't resolve, you're credited back.
What if the customer disconnects early?
Zero cost. You only pay for resolved intents. Hang-ups, idle time, hold time — all free.
How much does it cost per intent?
$0.006 to $0.018 depending on the journey and AI tier. Lower Cost is $0.006, Value Routing ranges from $0.006 (Bronze) to $0.018 (Gold).
Is there a minimum commitment?
No. Start with 1 IVR number. Scale when ready. Cancel anytime. No contracts.
What's included in the per-intent price?
Everything: speech-to-text, LLM processing, text-to-speech, infrastructure, recording, analytics. No hidden fees.
How does billing work?
Pay-as-you-go. Billed per resolved intent. Monthly invoice. No upfront fees.
How does Sales Discovery pricing work?
Sales Discovery is free to activate. Same per-intent pricing as AI IVR. AiIVRs earns a commission only when a lead converts to an actual sale. Zero risk to you.
What commission does AiIVRs take on Sales Discovery?
Commission rates are customized per deployment. Typically 5-15% of the sale value, only on confirmed conversions.
Can I start with AI IVR and add Sales Discovery later?
Yes. Activate Sales Discovery anytime with one click. No migration needed.
CSAT & customer experience
How does AiIVRs improve CSAT from 3.0 to 4.5?
Three things: faster resolution (5 seconds vs 2.5 min), frustration detection with instant recovery, and personalized interactions via CRM. Measurable per call.
How does frustration detection work?
AI analyzes voice tone, speech patterns, and language cues in real-time. When frustration is detected, the AI switches to a more empathetic model within 3 seconds.
Won't upselling during support annoy my customers?
AiIVRs resolves the support intent FIRST, always. Then surfaces ONE contextual offer. Customer declines = AI never pushes.
Can I measure CSAT per call?
Yes. Every call gets a CSAT score based on resolution speed, sentiment analysis, containment, and optional post-call feedback.
What is the containment rate?
Industry average is 25-30%. AiIVRs targets 80%+ containment — meaning 80% of callers resolve without a human agent.
Does the AI sound robotic?
No. Ultra tier uses ElevenLabs for human-like warmth. Gemini uses native voice. You choose the quality tier.
Languages
How many languages does AiIVRs support?
59 languages globally, including 10 Indian languages: Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Malayalam, Punjabi, and Odia.
How does language detection work?
Auto-detected per call. The caller speaks — AI detects within the first few words and responds in the same language.
Can the AI handle code-mixing (Hinglish, Tanglish)?
Yes. Sarvam models handle code-mixed speech natively.
Do I pay more for non-English languages?
No. Same per-intent pricing across all 59 languages.
Data sovereignty & security
Where is my customer data stored?
You choose: shared cloud, dedicated cloud, or on-premise. Available regions: India, UAE, EU, US, Singapore.
Is AiIVRs HIPAA compliant?
Yes. Dedicated and on-premise tiers support HIPAA, SOC2, and ISO 27001 compliance.
Can I run AiIVRs on my own servers?
Yes. On-premise deployment available. Your data center, your hardware. AiIVRs runs as Docker containers.
Who owns the call recordings?
You do. All recordings, transcripts, and analytics data belong to you. Exportable anytime.
Setup & migration
How long does it really take to go live?
17 minutes from IVR number to live AI. Not a POC — live on real calls.
Does my existing IVR stay live during migration?
Yes. Your IVR runs unchanged. AiIVRs operates alongside it. Roll back instantly anytime.
Do I need my IT team?
No. Your CX team manages everything. No developers, no IT tickets, no approval cycles.
What do I need to provide?
Your IVR phone number. That's it.
Can I run a pilot before going fully live?
Yes. Free pilot for up to 3 months. Full monitoring and analytics before scaling.
Technical / IT
Can I bring my own carrier?
Yes. BYO carrier, cloud, LLM, CCaaS, CRM, and telephony. No vendor lock-in.
Can I bring my own LLM?
Yes. OpenAI, Anthropic, Google, Sarvam, or any LLM with an API. Switch models per intent.
What is the latency?
Essential: ~900ms. Gemini: ~300ms. Conversational: ~300ms. Ultra: ~700ms.
Is there an API?
Yes. Full REST API for intent management, analytics, call logs. WebSocket for real-time events.
How does agent handoff work?
AI confidence drops below threshold → call transfers with full context. Zero dead air.
Sales Discovery
What is Sales Discovery?
After resolving support, AiIVRs surfaces one contextual upsell offer from your CRM. Resolve first, offer second — always.
How does it use my CRM data?
Reads your CRM in real-time during the call. Your data stays in your CRM — nothing extracted.
What if the customer declines?
AI never pushes. One offer, one chance. Customer says no = conversation ends naturally.
What CRMs are supported?
Salesforce, HubSpot, Zoho, and any CRM with a REST API.
Can I control which products are offered?
Yes. Configure offer rules in the dashboard: products, segments, intents, blackout periods.
Still have questions?
Book a 15-minute demo. We'll answer everything live on your own IVR number.
Book a Demo →