🛡️
AI IVR for Insurance

Claims, renewals, and quotes — resolved by AI. Not agents.

Policyholders call about claims, renewals, and premiums. AI handles 78% without a human. Per-intent pricing. 17 minutes to go live.

Intents AI resolves for insurance

Each intent resolved in seconds. Per-intent pricing from $0.005.

Claim status
"Where is my claim?" — AI pulls claim ID, status, next steps, expected timeline. No hold music.
~6 seconds
Policy renewal
"I need to renew my policy" — AI checks expiry, calculates premium, initiates renewal process.
~10 seconds
Premium payment
"Pay my premium" — AI confirms amount due, sends payment link or processes over phone.
~8 seconds
New policy quote
"Get me a term life quote" — AI asks age, sum assured, tenure. Provides instant quote.
~15 seconds
Claim filing
"I need to file a claim" — AI collects incident details, documents needed, initiates claim.
~20 seconds
Agent connect
Complex query → AI transfers with full context. Agent sees claim history, policy details, conversation.
Instant handoff

Before vs after AiIVRs

CSAT
2.5→4.3
Containment
25%→78%
Avg resolution
3 min→8 sec
Cost per call
$0.05→$0.005

Insurance challenges AiIVRs solves

Problem: Claim status is the #1 call reason — agents spend 40% of time on it
AiIVRs: AI resolves claim status in 6 seconds. Frees agents for complex cases.
Problem: Policy renewals lapse because customers can't reach anyone
AiIVRs: AI handles renewal calls 24/7. No queue, no wait. Renewal rate improves 15-20%.
Problem: Claim filing requires long forms and multiple calls
AiIVRs: AI collects all details in one conversational call. Documents requested via SMS follow-up.
Problem: Customers frustrated by repeated authentication across transfers
AiIVRs: AI authenticates once. Full context passed on handoff. Customer never repeats.

Compliance + security for insurance

✓ IRDAI compliant✓ On-premise available✓ HIPAA ready✓ SOC 2 Type II✓ Data residency (India/EU/US)✓ Full audit trail✓ Call recording✓ Tenant isolation

Try AI IVR for insurance — live.

Hear AI resolve your sector's real intents. 17 minutes to production. No IT.