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AI IVR for Telecom

Plan upgrades, bill payments, SIM replacements — AI handles it all.

Telecom IVRs handle millions of calls monthly. Most are routine. AI resolves 85% without an agent. Per-intent pricing means you only pay for resolutions.

Intents AI resolves for telecom

Each intent resolved in seconds. Per-intent pricing from $0.005.

Plan upgrade
"I want to upgrade my plan" — AI shows available plans, compares pricing, processes upgrade.
~12 seconds
Data usage
"How much data have I used?" — AI pulls real-time usage, remaining balance, renewal date.
~4 seconds
SIM replacement
"I lost my SIM" — AI verifies identity, initiates SIM replacement, provides pickup/delivery options.
~15 seconds
Bill payment
"Pay my bill" — AI shows amount due, sends payment link, confirms payment.
~8 seconds
Roaming activation
"Activate roaming for my US trip" — AI checks plan, activates roaming pack, confirms rates.
~10 seconds
Recharge
"Recharge ₹299 plan" — AI confirms plan, processes recharge, sends confirmation.
~6 seconds

Before vs after AiIVRs

CSAT
2.4→4.2
Containment
30%→85%
Avg resolution
2 min→6 sec
Cost per call
$0.04→$0.005

Telecom challenges AiIVRs solves

Problem: Millions of monthly calls — most are routine balance/usage checks
AiIVRs: AI handles routine intents at $0.005 each. Agents focus on complex issues only.
Problem: Churn prevention requires proactive offers — IVR can't do this
AiIVRs: Sales Discovery detects churn signals mid-call, surfaces retention offers from CRM.
Problem: Regional language support requires separate IVR trees
AiIVRs: One AI, 59 languages. Auto-detected. No separate trees. No extra cost.
Problem: Peak hours (bill due dates) overwhelm agent capacity
AiIVRs: AI scales infinitely. No queue. Bill payment resolved in 8 seconds at any volume.

Compliance + security for telecom

✓ TRAI compliant✓ Data localization✓ SOC 2 Type II✓ On-premise available✓ Number portability support✓ Call recording✓ Full audit trail✓ Tenant isolation

Try AI IVR for telecom — live.

Hear AI resolve your sector's real intents. 17 minutes to production. No IT.